Click for accessibility options
Our neighbours matter

Privacy Policy

We respect and uphold individual rights to privacy and the protection of personal information. We have developed this Statement to explain our practices for the collection, use, and disclosure of your personal information.

Personal Information

For the purposes of this Statement, “personal information” means information about an identifiable individual, including, for example, an individual’s name, home address, email address, telephone number, and banking or credit card information. Personal information does not include information that would enable an individual to be contacted at a place of business, for example, an employee’s name, position or title, business telephone number, or business address. We will only collect, use or disclose personal information in accordance with this Statement, or in accordance with laws applicable to the collection, use and disclosure of your personal information by us (“Applicable Privacy Laws”).

Collection of Personal Information

The personal information that we collect from you includes: name, address, email address, telephone number, donation history and banking or credit card information. If permitted under Applicable Privacy Laws, we may also collect your contact information and other personal information from third parties.

We also collect non-personal information (i.e. which does not identify you as an individual). For example:

  • we may collect certain non-personal data when you visit our Website, such as the type of browser you are using or the referring URL; or
  • we may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes. We may, for example, summarize our data to determine that a certain percentage of users are male, aged 18 to 25.

Use of Personal Information

We may use your personal information for a number of different purposes. For example, we use it to:

  • Meet our legal and regulatory obligations;
  • Fulfil your specific requests for services or information;
  • Process donations;
  • Distribute donations;
  • Recognize a contribution
  • Register your participation in an event

We limit the personal information we collect and use to that which is necessary to fulfil the requested purpose. We will not collect, sell, distribute or use personal information for any other purposes without your further consent, as required by law or as authorized by Applicable Privacy Laws.

Consent

We will collect, use, or disclose your personal information only with your knowledge and consent, except where required or permitted by Applicable Privacy Laws. When you choose to provide us with your personal information, you consent to the use of your personal information as identified in this Statement and as may be further identified at the time of collection.

(a) Express Consent

Sometimes you will be asked to give your express consent to the collection, use or disclosure of personal information by us – for example, by being asked to check a box to indicate your consent to receive marketing communications or to the sharing of your personal information with our third-party partners.

(b) Implied Consent

Other times, you may provide your implied consent to the collection, use or disclosure of personal information by us when we can reasonably conclude that you have given consent by some action you have taken or an action you have decided not to take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you – for example, when you provide us with your mailing address as part of your request for us to send you information.

(c) Withdrawing Your Consent

You may withdraw your consent to the collection, use or disclosure of your information at any time, subject to legal or contractual restrictions and reasonable notice. If you have "opted in" or subscribed to one of our mailing lists, we will always provide you the opportunity to "opt out" or unsubscribe. For example, if you receive these emails from us, we will provide a link in the email that you can use to unsubscribe from that mailing list.

Cookies

The Website uses "cookies," a technology that installs a small amount of information on a Website user's computer to permit the Website to recognize future visits using that computer. Cookies enhance the convenience and use of the Website. For example, the information provided through cookies is used to recognize you as a previous user of the Website, to offer personalized Web page content and information for your use, to track your activity at the Website, to respond to your needs, and to otherwise facilitate your Website experience. You may choose to decline cookies if your browser permits, but doing so may affect your use of the Website.

Security of Personal Information

The security of your personal information is a high priority for us. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our staff are trained on the importance of maintaining the security and confidentiality of personal information. Reasonably secure methods are also used whenever we destroy personal information.

However, although we have physical, electronic and procedural safeguards that we believe are adequate to protect personal information that is captured electronically and stored online, any such systems may be subject to human and operational error. In particular, because the internet is an open system, we cannot and do not guarantee that personal information entered by you online will not be misappropriated, intercepted, modified, deleted or used by others.

Withdrawal of Consent and Request for Access to Personal Information

Applicable Privacy Laws allow any individual the right to access and/or request the correction of errors or omissions in his or her personal information that is in our custody or under our control. Our Privacy Officer will assist the individual with the access request. Our Privacy Officer’s assistance may include:

(a) identifying personal information under our custody or control;

(b) providing information about how personal information under our control may be or has been used by us; and

(c) listing the names of any individuals and organizations to which the individual’s personal information has been disclosed.

We will respond to written requests within the time allowed by Applicable Privacy Laws and will make every effort to respond as accurately and completely as possible. Any corrections made to personal information will be promptly sent to any organization it was disclosed to. There is no charge for verifying or correcting personal information. There may be a limited charge if you want a copy of your records.

In certain exceptional circumstances, we may not be able to provide access to certain personal information it holds about an individual. If access cannot be provided, we will notify the individual making the request within 30 days, in writing, of the reasons for the refusal.

You may also withdraw your consent to the collection, use or disclosure of your personal information at any time by contacting the Privacy Officer:

Privacy Officer

1010 – 24 Street SE 
High River, AB T1V 2A7 
403-652-2663 
1-866-843-9378